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Objective of IT HelpDesk

This is our pleasure to inform you that, after successfully implementation of IT Helpdesk System at HO & BGL we would like to introduce the same to other units of Babylon Group. As we said before, the core objective to develop and implement this system is to provide better IT support experience to the users across the group. Through this Helpdesk (Ticketing) system, all users will get below facilities;

  1. Raise all kind of IT and ERP related issues directly in the system (http://192.168.170.27/ithelpdesk/) by generating a ticket or just sending a email
  2. All tickets will be forwarded automatically to the related support/IT personnel immediately
  3. Once the issue is resolved, users will get an email notification that their issue has been solved
  4. Any user can view and track their own ticket status in the system from his computer any time

Please note that, in case you are unable to access the system or generate email due to your own PC problem, you can still access it from any other PC in the network or you can use phone call as usual. We cordially requesting all users to use this IT Support / Helpdesk system from 02/05/2019 onwards for any kind of IT and ERP related issues or requirements. A small user guide on “IT Helpdesk System” is attached herewith for your ready reference. Besides, we have arranged a small open training session on this Helpdesk System in your unit as below mentioned schedule

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