Frequently Asked Question

IT HelpDesk + ERP HelpDesk

Objective of IT HelpDesk

This is our pleasure to inform you that, after successfully implementation of IT Helpdesk System at HO & BGL we would like to introduce the same to other units of Babylon Group. As we said before, the core objective to develop and implement this system is to provide better IT support experience to the users across the group. Through this Helpdesk (Ticketing) system, all users will get below facilities;

  1. Raise all kind of IT and ERP related issues directly in the system (http://192.168.170.27/ithelpdesk/) by generating a ticket or just sending a email
  2. All tickets will be forwarded automatically to the related support/IT personnel immediately
  3. Once the issue is resolved, users will get an email notification that their issue has been solved
  4. Any user can view and track their own ticket status in the system from his computer any time

Please note that, in case you are unable to access the system or generate email due to your own PC problem, you can still access it from any other PC in the network or you can use phone call as usual. We cordially requesting all users to use this IT Support / Helpdesk system from 02/05/2019 onwards for any kind of IT and ERP related issues or requirements. A small user guide on “IT Helpdesk System” is attached herewith for your ready reference. Besides, we have arranged a small open training session on this Helpdesk System in your unit as below mentioned schedule

Download User Manual of ITHelpDesk & ERP Helpdesk

IT Help Desk URL: https://ithelpdesk.babylonit.com/

How to Register Ownself in Help Desk?

  1. At first Type URL: https://erphelpdesk.babylonit.com/
  2. Click on Register Now Button
  3. Input your information during signup
  4. Finally Click on Register Now Button

Help Link: https://babylonit.com/docs/it-helpdesk/how-to-register-ownself-in-help-desk/

 

Download User Manual of ITHelpDesk & ERP Helpdesk

IT Help Desk URL: https://ithelpdesk.babylonit.com/

ERP Help Desk URL: https://erphelpdesk.babylonit.com/

Tell Us – Online Suggestion Box

Objective of Online Suggestion Box

The foremost objective of this suggestion box is to improve our organization. Our employees’ suggestions can help solve a problem and help our organization become more effective and efficient by sharing ideas.

We would like to encourage you to provide your ideas and suggestions as to what we can do to improve our workplaces to make them fully optimized for productivity and give the utmost comfort to all employees. Your suggestion and idea shall be reached directly to the Management of Babylon Group and remain confidential. You can either mention your identity or you can go anonymous on submission. Since it is a cloud based system, you can access it from anywhere and any devices.

CRMS – Customer Relationship Management System

Sales Forecast Stages

  1. Agent / Merchandiser
  2. Contact
  3. Subscriber/ Flower
  4. Lead
  5. Opportunity
  6. Customer / Buyer

Role Management Matrix of CRMS

Role Merchandiser Manager Admin
Agent/ Merchandiser Create, Edit, Delete X X Y
Contact Group View, Create, Edit, Delete View All All
Contact Assign under a Group Own All All
Contact View, Create, Edit, Delete Own All All
Contact Assign to Other Agents X Y Y
Contact Assign under a Company Y Y Y
Company Assign under a Contact Y Y Y
Company Assign to Other Agents X Y Y
Company View, Create, Edit, Delete Own All All
Schedule View Create, Edit, Delete Own All All
Schedule Assign To Other Agents All All All
Log View Create, Edit, Delete Own All All
Activities View Own All All
Save Note on Contact & Company Own All All
Save Note Edit & Delete Own All All
Task Assign on Contact & Company All All All
Task Edit & Delete Own All All
Export All Contact Information X X Y
Export All Company Information X X Y
Export All Agent Information X X Y
View All Reports Own All All